DEFINITIONS
Explain the names used as they are very confusing.
Terms such as scooters, bikes and mopeds are often used interchangeably and as a good example, the iconic Vespa is often called a scooter or motor scooter where it probably should be called a moped. However, we will classify our Personal Electric Vehicles (PEV’s) as –
Scooter: A form of transportation where one foot can be used for propulsion.
Bicycle: A form of transportation where peddles can be used for propulsion.
Moped: A form of transportation where the rider sits vertically.
That being said, we still use the generic term ‘scooter” to mean either a scooter, bicycle or moped on our website.
ORDERING
What forms of payment do you accept?
We are happy to accept all major credit cards such as Visa, MasterCard, American Express and Discover as well PayPal via our secure server.
Is it safe to use my credit card online?
All orders placed on our website are processed from start to finish via our secure servers verified by 128 bit encryption. This means that any data submitted is encrypted, using the latest Secure Socket Layer SSL technology to provide the highest level of security.
I still don't feel comfortable about ordering online. Do you accept phone orders?
Yes, we accept phone orders. If you feel uncomfortable about placing an order through our secure ordering system, you can send your contact details via our Contact Us page and one of our friendly staff from Customer Service will call you at the agreed time to take the order over the phone.
Will my details and my credit card information be secure?
Your need for privacy is a priority and because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. View our Privacy Policy here.
What will this order look like on my credit card statement?
Your order from us will be billed under the name “Sentient Global”. If you have any questions when you get your bill or statement, feel free to contact us.
DELIVERY
How long until I receive my order?
All orders are usually processed the same (business) day and should only take a couple of days to arrive at your door. Our supplier operates a large warehouse facility located in the Midwest near Des Moines, Iowa. Due to their strategic location, your order will usually arrive to anywhere in the USA within 4 business days.
How is my order shipped?
All items ordered within the U.S. are ground shipped via UP Freight. (Orders to Hawaii and Alaska must be shipped by air via FedEx.)
How much will shipping cost me?
For deliveries in the lower 48 states, FREE SHIPPING applies to Scooters, Sea Scooters, Ride Ons and Pocket Bikes. However for Bicycles, Mopeds or ATV's which are larger and heavier, we charge $50.00 for our carriers to deliver from the warehouse directly to your door. There are a couple of exceptions....
*** For certain New York zip codes (100-104, 110-119, 150-196) as well as Martha's Vinyard (025-026), an additional service charge of $100 applies.
*** For Hawaii and Alaska, all orders must be shipped by air and those costs are additional and not included under our free shipping. (We do not offer COD.) Air Rates can be found on the FedEx website by searching for rates from our warehouse in Iowa (zip code 50208) to your zip code.
Can I ship my order to another address other than my billing address provided?
Yes, you will have the opportunity to add a different shipping address if desired.
Do you ship internationally?
No, we are unable to ship our products overseas at this time.
Will my scooter arrive assembled?
Yes mostly. Generally, our scooters are at least 95% assembled. For example, once you remove it from its protective packaging, on some models you will have to fit the front wheel or perhaps you will have to fit the handle bars. That's about it.
WARRANTY
What if my scooter does not function correctly upon receiving it?
Our manufacturer, X-Treme Scooters offer a 30-day limited bumper-to-bumper warranty on all scooters and accessories and on all models (there is a 90 day warranty on selected models). The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. It does not cover misuse or broken parts caused by the user or by any other event. If your item arrives defective, please contact one of our friendly Customer Service Representatives on 402-603-4445 immediately in order to obtain further instructions. Please read our warranty on our policy page.
ALL WARRANTY INQUERIES
Telephone 402-603-4445 (Ext 5)
or send an email
USAGE & OPERATION
Is it safe for my children to use these items?
Children should be closely monitored and supervised by an adult at all times. Riders should always wear protective gear such as a helmet while riding and perhaps knee and elbow pads as well.
Is it legal to ride electric scooters in my area?
Please contact your local law enforcement for regulations in your area about riding your Electric Scooters and Bicycles on the road. Download a summary of Federal Electric Bicycle Regulation HR 727.
How many people can ride a scooter?
We strongly recommend that only one person ride at a time for your own safety, however some of the larger models (Mopeds) can easily accommodate 2 riders.
How fast will it go?
All our scooters are surprisingly quick, but have varying speeds depending on size. The slowest could be at just 10 miles per hour, while others can go for as fast at 55 miles per hour or more, enough for comfortable commuting or to be included in racing events.
How do I care for my electric scooter, bike or moped?
As with any vehicle, your scooter should be garaged or at least stored out of the weather and it should be cleaned down regularly when dirty.
Does peddling a bicycle charge its batteries?
Peddling will increase the maximum speed, increase the distance on a single charge and allow you to get home if the batteries run flat. However, it does not charge the batteries.
Do the batteries have to be removed to charge them?
The batteries do not have to be removed for charging. Just plug the charger (supplied) into the socket provided on the scooter and then connect it to the normal 120 VAC mains socket.
How long does it take to charge the batteries?
All scooters are supplied with a smart charger which means that the batteries will be fully charged in around 2-3 hours and then trickle charged after that. (It is recommended that the initial charge for a new battery be 6 hours.)
Can the batteries be overcharged?
No. Using the smart charger supplied, the batteries can be left on charge indefinitely.
Are parts hard to come by?
No, every part can be readily obtained and most can be shipped the following day. Our supplier usually has all the parts in stock for current models as well as superseded models.
ALL PARTS INQUERIES
Telephone 402-603-4445 (Ext 2)
or send an email
Are the replacement parts at a reasonable price?
Yes, most people are surprised at how inexpensive the parts are.
Can I get advice on repairs for my scooter?
Certainly. All electric scooters sold through this website come with full FREE TECHNICAL PHONE SUPPORT for the life of the scooter.
LIFETIME TECHNICAL SUPPORT
Telephone 402-603-4445 (Ext 5)
or send an email
Why are electric scooters so popular and why do people use them?
Electric scooters glide on the road, so the feeling of literally cruising the block is there. It's great when you need to do quick errands and short trips to the grocery store and because it's a fairly new vehicle, it is also a good way to meet new people, as it makes a very interesting conversation piece. Problems with traffic are a thing of the past as scooters can easily manoeuvre through any tight jam. Never again will you be late for an appointment. Also, you can also say goodbye to having to worry about gas bills. It’s the cleaner, smarter way to travel!!!
Are electric scooters really good for the environment?
Your global footprint is markedly reduced and you are not contributing to global warming with exhaust fumes. Your gas bills will be a thing of the past, and even the batteries, which will last for years, are recyclable. Noise... well, what noise? Run silent, run cheap!!!
What are the other advantages of electric scooters?
Some models of Electric scooters are so compact that you are allowed to bring them on public transport such as planes, buses and trains. Gas-powered scooters do not have this privilege. Although many people buy an electric scooter as "toy", it is a lot more functional than it's first perceived.
How much will it cost to run my scooter?
It all depends on how fast you travel and which model you use, but as a guide, it will probably cost you less than 10cents per charge which will give a range of 20+ miles.
Are the scooters from The BestElectricScooters really as fun as they look?
No! They are a LOT more fun!!!
